Operations Associate III - Mutual Funds 529 Plans

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

The Operations Associate III in Mutual Funds 529 Plans is responsible for being a lead contributor in driving departmental results for upcoming omnibus conversion events, onboarding of new Omnibus 529 Plans as well as assisting in the day to day processing of 529 Plan transactions. This position requires a sound understanding of department subject matter including 529 Plan accounts and Direct at Fund (level 0) positions.  The Associate III is able to lead projects and be the point of contact for firm issues. This position will require collaboration among team members department specific while following established procedures.

• Demonstrates and models appropriate and professional behavior according to job while adhering to departmental procedures and guidelines
• Identify potential problems or issues that fall outside of standard procedures and provide leadership with ways to improve operational efficiency
• Demonstrate strong communication skills within the department, Stifel Branch Personnel and to key stakeholders
• Provide timely updates on progression of specified projects to leadership and monitor progression of their team members
• Demonstrate the ability to work collaboratively within a team and with other areas in the firm
• Manage higher level and sensitive information
• Provide the highest quality of customer service through written and verbal communications

• Strong organizational skills with the ability to follow up on open tasks
• Professional phone communication and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Ability to utilize sound judgment and personal business experience in order to assist with more complex issues with the ability to disseminate relevant information to leadership and other support areas
• Sound understanding Stifel's applications, industry rules/regulations and Stifel policies that pertain to the 529 Plan account transactions and Direct at Fund positions and Stifel's branches
• Ability to lead testing applications and upgrades as they become available
• Working knowledge of financial services applications, systems, terminology and procedures and ability to adapt to these changes
• Ability to lead training both new and existing associates on departmental and branch processes
• Able to determine and correct the causes of high level and advanced inquiries, issues and errors

• Minimum Required: Bachelor's Degree or equivalent
• Minimum Required: 3-5 years professional business related experience

• Proficient in Microsoft Office Suite and Outlook including Word, Excel, Access, etc.
• Thomson One and BETA

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.