Endpoint Mobile Support Technician II

Location US-NY-New York
ID 2024-4963
Category
Information Technology
Position Type
Regular | Full Time
Work Type
Onsite

What You'll Be Doing

The Endpoint Mobile Support Technician II maintains mobile phones, tablets, and other technologies within Stifel. Their duties include working with different IT Technicians to deploy hardware, troubleshoot mobile device issues, and respond to IT questions from other associates.

What We're Looking For

• Install and resolve technical issues with user phones, tablets, and mobile hotspots; maintain working components through repair or replacement.
• Assisting customers and staff with hardware and software challenges.
• Maintain records of tickets and daily data communication transactions and escalate issues to appropriate support member/team when necessary.
• Provides set up of equipment for employee use, operating systems, or appropriate software.
• Some travel by car and/or air with local, regional, and/or national travel, up to 5%.
• Providing support to Department Approvers of mobile devices.
• Maintaining Mobile Text Message Archiving for both corporate-owned and personal devices.
• Provide after-hours support as needed for critical systems.
 

What You'll Bring

• Knowledge of Apple iOS and Android.
• Understanding of Mobile Device Management platforms and related technology.
• Strong Problem-solving and critical-thinking skills.
• Ability to listen and understand basic system issues and work towards a solution.
• Ability to effectively communicate and provide white glove service with all levels of associates.
• Ability to understand key objectives and prioritize tasks.
• Must be available to work outside of regular business hours as needed.
• Knowledge of Telecom Expense Management systems and reporting is preferred.
• Understanding of mobile carriers and networks is preferred.

Education & Experience

• Minimum Required: High School Diploma or equivalent work experience.
• Minimum Required: 2+ years of technical experience.

Licenses & Credentials

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
• Proficient in Windows and Mac operating systems.
• Knowledge of Apple Business Manager and Samsung Knox.
• Experience with Active Directory and Office 365 as they relate to mobile technology.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
• Proficient in Windows and Mac operating systems.
• Knowledge of Apple Business Manager and Samsung Knox.
• Experience with Active Directory and Office 365 as they relate to mobile technology.

Compensation Range

Salary: USD $53,000.00/Yr. - USD $80,000.00/Yr.

Actual salaries may vary, and may be based on several factors, including but not limited to each candidate’s qualifications, skills, and overall competencies for the position.The base salary is one component of Stifel’s overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Sifel Total Health Connect, flexible spending accounts, tuition & certification assistance programs, paid time off, and much, much more!To view a more comprehensive list of Stifel’s current offerings, please visit https://www.stifel.com/careers/benefits. Applications are accepted until the position is filled.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

 

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let’s talk about how you can find your place here at Stifel, where success meets success.

 

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

 

Stifel is an Equal Opportunity Employer.

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We Value Diversity

Stifel is an equal opportunity employer dedicated to fostering, cultivating, and preserving a culture of diversity and inclusion by embracing and welcoming everyone. At Stifel, we believe a diverse team is a critical element of how we find success and strive to build on diversity, inclusion, respect, and engagement in all that we do, across the firm. Accordingly, we welcome applications for employment from all qualified candidates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)